# Troubleshooting

Fixes for the most common problems with the app, extension, MotiveWave and MCP.

## The app

| What you see | What to do |
|---|---|
| **Verify with Discord** keeps coming back | Link the Discord account that is in the q-bitf server, and check you still have the member role |
| **Upgrade** or **Subscription required** | Your plan is not active. Check **Settings → Plan & billing** |
| **Signed in somewhere else** | Your access moved to another device or platform. Continue here to sign the other one out |
| **Maintenance** | q-bitf is being updated. Try again shortly |
| Stuck on **Loading dealer-gamma engine...** | Hard-refresh the page (Ctrl+Shift+R or Cmd+Shift+R) |
| A panel shows **warming up** or an old time | Data is refreshing. It catches up within a minute or two; out of hours it holds the last session |

## TradingView

| What you see | What to do |
|---|---|
| **Invalid key** | Paste the key again from **Settings → Platforms & API keys**, or regenerate it |
| **Subscription expired** | Renew your plan; the same key starts working again |
| **Key in use on another device** | Your key is active somewhere else. Claim it here to move it |
| **Key shared** | The key was used from too many networks today. Regenerate it |
| **Rate limited** or **too many symbols** | Too many requests or symbols in a short time. Wait a few minutes |
| No lines on the chart | Check the symbol is supported and the extension is enabled for TradingView |

## MotiveWave

| What you see | What to do |
|---|---|
| The study isn't in the menu | Check the jar is in the **Extensions** folder and restart MotiveWave |
| **That code doesn't match** | Check the code shown on your chart and enter it again |
| **This sign-in expired** | Click **Verify with Discord** on the chart to start again |
| It signs out on its own | It works on one computer at a time. Another computer signed in |

## MCP

| What you see | What to do |
|---|---|
| The assistant can't connect | Use the exact address `https://api.q-bitf.com/mcp` |
| **Pro or Ultra plan** message | MCP needs an active plan |
| **Discord membership** message | Rejoin the server or re-verify on q-bitf.com |
| **Rate limit reached** | Wait a minute |

Still stuck? Open [Support](https://q-bitf.com/support) in the app or email **help@q-bitf.com**.