Refund Policy

Effective date: November 5, 2026

Subscription purchases

Except where applicable law requires otherwise, subscription payments are non-refundable once access begins. This includes unused time, a change in your trading activity, or cancellation during a paid period. Cancelling a recurring card subscription stops future renewals and access continues through the paid period. PromptPay purchases do not renew automatically.

An upgrade from Pro to Ultra begins when paid. Remaining Pro time ends then and is not credited or refunded. A refund or payment dispute may reset loyalty pricing as described in the Terms of Service.

When we will review a request

Contact [email protected] promptly if you were charged twice, charged after a timely cancellation, charged an incorrect amount, or could not access the paid Service for an extended period because of a verified q-bitf fault. Include the account email, payment date, amount, and payment identifier, but never send full card details. Approved refunds return through the original payment method where possible; payment-provider timing and fees may apply.

Consumer rights

Nothing in this policy limits any refund, cancellation, cooling-off, or other consumer right that applicable law does not allow you to waive. If those rights apply, they control over this policy.